The Food & Nutrition Services Department plays a key role in patient care and education. We strive to provide you with an enjoyable dining experience. We provide menus that are tasty and meet your prescribed nutritional needs as ordered by your physician. Your daily menu offers a variety of well-balanced selections based on your dietary restrictions.
Your Nutrition Attendant will personally review meal selections with you each day, deliver your meals and provide services to ensure we meet your expectations. Other options and nourishments are available to you upon request and are based on your dietary restrictions. If you are unable to select your menu, our chef's Special of the Day will be served. Food & Nutrition Services discourages patient consumption of food brought from other sources other than our department in an effort to ensure optimal nutrition care.
We would like for you to be so pleased with our services, that you would rate us a "10" if asked. Please feel free to contact our department at extension # 3438 to assist you with your meal or service.
Guest Meal Services
As a convenience to visiting family and friends, Food & Nutrition Services may provide you with guest trays for a minimal charge. These meals are offered only during serving times for patients and must be requested two hours in advance of meal service. If you wish to place an order for a guest tray, please notify your Nutrition Attendant or call our department.
- Complimentary guest meals are available to parents/guardians of pediatric patients.
Also, visitors are welcome to join us for meals in our cafeteria located in the first floor of the hospital. Our chefs and staff offer daily appetizing and nutritious meals. For daily menu offer, please dial Menu Line ext. 3663.
Medical Nutrition Therapy
Registered Dietitians are available to answer questions or assist you with your meal planning. Registered Dietitians provide Medical Nutrition Therapy, that is, specific nutrition services for treating chronic conditions, illness, and injury. This involves assessment, intervention and education to provide you and your family with the skills to manage your nutritional needs.
Please request from your physician or nurse, a nutritional consult with a registered dietitian to address any questions regarding your special diet or to assist you with planning for your nutrition needs.
Hours of Operations
Sunday – Saturday 5:00 a.m. – 9:00 p.m.
Patient Meal Services
Breakfast 7:00 a.m. – 8:30 a.m.
Lunch 11:45 a.m. – 1:00 p.m.
Dinner 4:45 p.m. – 5:30 p.m.
Cafeteria Weekdays Weekends
Breakfast 7:00 a.m. – 9:30 am 7:30a.m. – 9:30 a.m.
Lunch 11:00a.m. – 2:00 p.m. 11:30a.m. – 2:00 p.m.
Dinner 4:30p.m. – 7:00 p.m. 4:30p.m. – 7:00 p.m.
Your Support Team
At Palmetto General Hospital, we devote as much attention to maintaining your individuality and dignity as to treating your physical ills. While every member of the hospital's staff is committed to this philosophy of health care, you may look to specific personnel for certain support services.
Nurse Manager: Each patient care unit has a Nurse Manager who is responsible for the 24-hour operation of that area. Your Nurse Manager will be able to assist in answering questions or solving problems regarding your care.
Pastoral Needs: All patients are encouraged to access pastoral services of their choice. Hospital staff will make every effort to facilitate spiritual support for any patients so desiring. You or your family may contact the clergy of your choice or request our assistance. In the absence of a preferred clergy, contact your nurse, Nurse Manager or Administrative Supervisor for assistance.
Mail: Mail will be delivered to your bedside. Mail comes every Monday through Friday morning (except holidays). Mail arriving after you are discharged will be forwarded to your home.
Newspapers / Magazines: You may purchase newspapers and magazines in the Gift Shop, or you may call ext. 2665 for delivery.
Case Management / Discharge Planning
The Case Management Department is available to work with you and your family, assisting with emotional, financial and social problems resulting from your hospitalization and planning of your post hospital care.
Today, it is not usually necessary for patients to remain in the hospital until fully recovered. When your acute care needs have been resolved or stabilized and your physician has determined that continuing care can be provided in an alternate setting, your case manager will assist you in implementing your discharge plan of care.
Through knowledge of community resources, your case manager will help you obtain whatever assistance you may need for continuing care after leaving the hospital. Specific areas where services may be beneficial include arranging for an ambulance or other transportation, admission to a rehabilitation center or skilled nursing facility or nursing care in your home during the recuperative period, and access to necessary equipment, financial aid, or protective services.
If you desire assistance from Case Management and discharge planning, ask your nurse or call the Case Management Department at ext. 4766.
Your Special Needs
Hearing Impaired: If you are hearing impaired, please ask a member of our nursing staff for an audio enhancement device or a referral for a translator who may be able to sign. In addition, we can contact the Deaf Services Bureau.
Vision Impaired: Copy of the Patient Handbook is available to you in Braille or audio format, in either English or Spanish. Please contact a member of our nursing staff for more information.
Surgical Patients: After surgery, you will be taken to the Recovery Room until you are fully awake. Once fully awake, you will be returned to your room or to the appropriate unit. Your family may wait in the lobby or surgery waiting area during your surgery.
Maternity Patients: While you're in the hospital, nurses who specialize in newborn care will care for your baby in the Newborn Nursery. You or your husband may bring your baby to your room during feeding hours. Your nurses will teach you how to feed and bathe your baby; change a diaper and otherwise provide for your child's needs. Your doctor and the baby's pediatrician will visit regularly during your hospital stay. They will also offer you advice and guidance.
Pediatric Patients: Parents of a child in the Pediatrics Unit are welcome at any time, and may stay overnight if they wish. We encourage the presence of parents in the unit. The Pediatrics Unit nurses have special training, and are glad to answer questions and instruct you in your child's care. Parents, notify nursing personnel if you notice that a child needs help.
Discharge Planning: Your physician will inform you of your discharge and give you any necessary instructions about caring for yourself after you leave. If you will need assistance leaving, the Case Management Department and a nurse will help you with discharge planning. We ask that you make arrangements to leave the hospital as soon as possible on the day of your discharge. Florida State Law requires all children under 40 pounds to be in an approved car seat when riding in a car. If you are taking home an infant or small child by car, he or she must be in an approved car seat when leaving the hospital premises.
Home Health Care: Your physician may recommend skilled medical care for you as you recuperate at home. You may also request an alternate list of Home Health Agencies from your case manager.
Outpatient Pharmacy: The hospital offers a retail pharmacy located in the Pal-Med Mall near the parking garage entrance. The pharmacy accepts Medicare, Medicaid and most insurances, and can fill your prescription for discharge medications before you leave the hospital.
Your Hospital Bill: If you have any questions or would like some advice regarding payment of your bill, our financial counselors will be glad to help you. If you have any questions about your hospital fee, please contact your patient account representative at extension 2378 or 2416. Having your account number and insurance information available is recommended.
We are happy to help with your insurance claim by billing the insurance carrier directly and by helping you fill out required paperwork. We accept assignment on Medicare, Medicaid and most commercial insurance and contracted managed care companies with proper authorization.
The hospital will prepare a final bill, which will be mailed to you a few days after you are discharged. That bill will show the amount we anticipate your insurance company will pay and whatever balances you may owe. Please be prompt and considerate in paying your balance due.
In addition to your hospital bill, you may receive other statements from certain members of your health care team who have participated in your treatment. These may include your own physician or other physicians, such as a surgeon, anesthesiologist, cardiologist, radiologist or pathologist. Questions about these bills should be directed to that individual's offices.
After you have been discharged
We hope your stay at Palmetto General Hospital has been as pleasant as possible. If you have any questions regarding your stay, please call us. Below is list of several hospital departments and their phone numbers for your easy reference.
Main Phone Number: 305-823-5000
Admitting: 305-823-5000 ext. 6700
Business Office: 866-904-6871
Administrative Supervisor: 305-354-2188
Media Relations: 305-364-7735
Case Management: 305-819-1208
Food & Nutrition, Clinical Dietician: 305-823-5000 x3459
Patient Satisfaction Monitoring Survey: Your opinion is very important to us. Please let us know if you have any comments which will help us improve our service, or recognize any staff member of a "job well done."
Upon your discharge, you may be contacted by a survey company, which monitors several Tenet affiliated Hospitals in the area. If you feel that the service you received adequately met your needs, please let the surveyors know. If however, your stay was less than satisfactory, please give details as to your issues so that we may take the appropriate action.
Patient Bill of Rights
Florida law requires that your health care provider or health care facility recognize your rights while you are receiving medical care and that you respect the health care provider's or health care facility's right to expect certain behavior on the part of patients. You may request a copy of the full text of this law from your health care provider or health care facility. A summary of your rights and Responsibilities are as follow:
- A patient has the right to be treated with courtesy and respect, with appreciation of his individual dignity, and with protection of his/her need for privacy
- A patient has the right to a prompt and reasonable response to questions and requests
- A patient has the right to know who is providing medical services and who is responsible for his care
- A patient has the right to know what patient support services are available, including whether an interpreter is available if he does not speak English
- A patient has the right to know what rules and regulations apply to his conduct
- A patient has the right to be given, by his health care provider, information concerning diagnosis, planned course of treatment, alternatives, risks and prognosis
- A patient has the right to refuse any treatment, except as otherwise provided by law
- A patient has the right to be given, upon request, full information and necessary counseling on the availability of known financial resources for his care
- A patient who is eligible for Medicare has the right to know, upon request and in advance of treatment, whether the health care provider or health care facility accepts the Medicare assignment rate
- A patient has the right to receive, upon request and prior to treatment, a reasonable estimate of charges for medical care
- A patient has the right to receive a copy of a reasonably clear and understandable itemized bill and, upon request, to have the charges explained
- A patient has the right to impartial access to medical treatment or accommodations regardless of race, national origin, religion, physical handicap or source of payment
- A patient has the right to treatment for any emergency medical condition that will deteriorate from failure to provide treatment
- A patient has the right to know if medical treatment is for purposes of experimental research and to give his consent or refusal to participate in such experimental research
- A patient has the right to express grievances regarding any violation of his rights, as stated in Florida law, through the grievances procedure of the health care provider or health care facility which served him and to the appropriate state licensing agency. Should you have any questions or complaints regarding the quality of care offered by a health care provider or health care facility, you may contact the Agency for Health care Administration at 1-888-419-3456 or write:
AGENCY FOR HEALTH CARE ADMINISTRATION
Consumer Assistance Unit
2727 Mahan Drive • Tallahassee, FL 32308-5403
A patient is responsible for providing to his health care provider, to the best of his knowledge, accurate and complete information about present complaints, past illnesses, hospitalizations, medications, and other matters relating to his health
- A patient has the responsibility for reporting unexpected changes in his condition to his health care provider
- A patient has the responsibility for reporting to his health care provider whether he comprehends a contemplated course of action and what is expected of him
- A patient has the responsibility for following the treatment plan recommended by his health care provider
- A patient has the responsibility for keeping appointments, and when he is unable to do so for any reason, for notifying the health care provider or health care facility
- A patient has the responsibility for his actions if he refuses treatment or does not follow the health care provider's instructions
- A patient has the responsibility for ensuring that the financial obligations of his health care are fulfilled as promptly as possible
- A patient has the responsibility for following health care facility's rules and regulations affecting patient care and conduct
If at any time you feel your patient's rights have not been met, or if you have a concern about your care , please dial "0" and ask for the Administrative Nursing Supervisor.
Rules and Regulations
Each patient has the responsibility to follow the hospital's rules and regulations for their own safety as well as the consideration of others. This will include the observance of visiting hours and personal conduct, which may directly affect personnel or other patients in the hospital.
No catalog of rights can guarantee for the patient the kind of treatment he/she has a right to expect. A hospital has many functions to perform, including the prevention and treatment of disease, the education of both health professionals and patients, and the conduct of clinical research. All these activities must be conducted with an overriding concern for the patient, and above all, the recognition of his/her dignity as a human being.
Palmetto General Hospital professionals, including physicians, nurses, pharmacists, physical therapists and dieticians, will provide you with educational information depending on your needs.
Volunteers are special members of the community who give their time, energy and talents to enhance the quality of services provided to our patients and families. Volunteering can enrich your life and provide you with many rewards. Come fill a need and meet new friends. For more information about joining our team of volunteers call 305-823-5000, ext. 2665.